Terms & Conditions

1. Acceptance of Terms

By booking a session, purchasing a programme, or using any service offered by Owlpact Fitness ("we", "us", "our"), you ("the client") agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not proceed with any booking or purchase.

These terms apply to all services provided by Owlpact Fitness, including personal training, group sessions, online coaching, sports massage therapy, and any associated programmes or packages.

2. Bookings & Confirmations

All session bookings are subject to availability and are only confirmed upon receipt of full payment (or an agreed deposit where applicable). A booking confirmation will be sent via WhatsApp or email. It is the client's responsibility to ensure that contact details provided are accurate and up to date.

Owlpact Fitness reserves the right to decline or cancel any booking at its discretion, in which case a full refund will be issued for any amounts paid.

3. Payment Policy

All prices are quoted in Singapore Dollars (SGD) and are inclusive of applicable taxes unless stated otherwise. Payment must be made in full prior to the commencement of any programme or session, unless a specific instalment arrangement has been agreed upon in writing.

Accepted payment methods include bank transfer, PayNow, and other methods as communicated by Owlpact Fitness. Payment via instalment plans is subject to a separate written agreement and does not alter the non-refundable nature of the overall programme fee.

4. Refund Policy

This policy applies to all products and services, including but not limited to the 12-Week Owlpact Transformation, individual personal training sessions, fat loss programmes, sports massage therapy sessions, and any other coaching packages.

In exceptional circumstances (e.g., a serious medical emergency supported by a doctor's certification), Owlpact Fitness may, at its sole discretion, consider a credit transfer to an alternative programme or service of equivalent value. No cash refunds will be issued under any circumstances.

Clients are strongly encouraged to review all programme details and confirm their commitment before making payment. If you have any questions prior to purchasing, please contact us via WhatsApp at +65 8156 8359 before proceeding.

5. Cancellation & Rescheduling Policy

Session Cancellations by the Client:

Clients must provide a minimum of 24 hours' notice to cancel or reschedule a booked session. Cancellations made with less than 24 hours' notice will result in the session being forfeited and deducted from the client's package without replacement.

Cancellations made with more than 24 hours' notice will be rescheduled at no additional cost, subject to coach availability. Rescheduling requests must be made directly via WhatsApp.

No-Shows:

Failure to attend a booked session without prior notice ("no-show") will result in the full session being forfeited. No credit or replacement session will be provided.

Cancellations by Owlpact Fitness:

In the rare event that Owlpact Fitness must cancel a session (e.g., due to coach illness or unforeseen circumstances), the client will be notified as soon as possible and offered a full rescheduling at no additional charge.

6. Package Validity & Expiry

All session packages and programmes have a defined validity period, which will be communicated at the time of purchase. Sessions not utilised within the validity period will be forfeited without refund or extension, unless an extension has been agreed upon in writing by Owlpact Fitness prior to the expiry date.

The 12-Week Owlpact Transformation package must be completed within 16 weeks of the programme start date. Extensions beyond this period are subject to coach availability and may incur an additional administrative fee.

7. Health, Safety & Medical Disclaimer

Clients are required to disclose any pre-existing medical conditions, injuries, physical limitations, or health concerns to their coach prior to commencing any programme. Owlpact Fitness reserves the right to request a medical clearance letter from a licensed physician before allowing a client to participate in training.

By engaging in any Owlpact Fitness programme, you confirm that you are physically capable of participating in the activities involved and that you have obtained appropriate medical advice where necessary. Owlpact Fitness shall not be liable for any injury, illness, or adverse health outcome arising from participation in any programme, provided that the coach has exercised reasonable professional care.

All training programmes are designed and delivered by qualified coaches. However, exercise carries inherent risks. Clients participate at their own risk and are responsible for informing their coach of any changes to their health status throughout the programme.

8. Client Conduct

Clients are expected to conduct themselves respectfully towards all Owlpact Fitness coaches, staff, and fellow clients at all times. Owlpact Fitness reserves the right to terminate a client's programme without refund in the event of abusive, threatening, or inappropriate behaviour.

9. Intellectual Property

All training programmes, materials, methodologies, and content provided by Owlpact Fitness are the intellectual property of Owlpact Fitness and its coaches. Clients may not reproduce, distribute, or share any programme materials without prior written consent.

10. Privacy & Data

Owlpact Fitness collects and processes personal data (including name, contact details, and health information) solely for the purpose of delivering its services. Your data will not be shared with third parties without your consent, except where required by law. By engaging with Owlpact Fitness, you consent to the collection and use of your data for service delivery and communication purposes.

11. Amendments to Terms

Owlpact Fitness reserves the right to update or amend these Terms and Conditions at any time. Clients will be notified of material changes. Continued use of Owlpact Fitness services following notification of changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.